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FAQs

You have too many things to think about in college. How you’re going to eat, shouldn’t be one of them.

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Meal Plans

What is a Meal Plan?

Meal plans are pre-sold meals to the Dining Commons, also called block meals. Your block meals can be used for breakfast, lunch, and/or dinner. No need to carry cash, or pay the door rate. With a meal plan you pay one very economical price per meal.

Why should I purchase a meal plan?

Meal plans are convenient, save you money and time lost from waiting in long lines. You already know you’re going to eat on campus—why not save yourself some time and money and enjoy the convenience of a freshly cooked meal at the Dining Commons for less than what you may typically pay for a combo meal at any drive-through.

Who can purchase a meal plan?

Any CSUEB community member can purchase a meal plan. You do not need to live on campus to enjoy all the great benefits of eating at the Dining Commons. Whether you’re a college student, staff, faculty or vendor—this is where YOU study or work, and we’re here to serve you.

I’m staff/faculty at CSU East Bay; can I purchase a meal plan? Absolutely! You may purchase from the variety of Community Meal Plans.

How do meal plans work?

After you select and purchase your plan, your block meals and flex dollars (when flex dollars accompany meal plans) will load immediately onto your Bay Card. Each time you enter the Dining Commons, you will present your Bay Card to the cashier to be swiped. After a swipe, a meal will be deducted from your block meals.

Where can I buy a meal plan?

You may purchase your meal plan at the Dining Commons during operating hours or online on this site.

What are my meal plan options?

We have four different options for community meal plans. During the beginning of the academic year, we suggest a larger plan with more meals and savings. Toward the end of the academic year, we suggest that you consider how often you’ll plan to visit the Dining Commons and choose your plan accordingly. Check the website for the latest options, specials and limited time offers on community meal plans

Is there a difference between a residential meal plan and a community meal plan?

Yes. Students that live on campus make contractual arrangements with the housing department for their meal plans. But, the main difference between a community meal plan (non-residential) and a residential meal plan is that residential plans offer all-access dining allowing students unlimited entry to the Dining Commons.

There is no contractual agreement for non-residential students to have a meal plan. Since meal plans offer greater flexibility and an economic solution for eating on campus, we offer the entire CSUEB Community (non-residents) block meal plans to be used at the Dining Commons. Your meals are pre-sold in blocks that can be used for any meal that you wish (Breakfast, Lunch, Dinner) on any day of the week.

Can I use my meal plan to purchase food at Subway, Starbucks, or any other campus location of my choice?

Some meal plans come with Flex Dollars which can be used when visiting any national brand chain on campus. When making your purchase, just provide the cashier with your Bay Card and let him/her know that you would like to pay with Flex Dollars.

Do I need a Bay Card to have a meal plan?

Yes. Your meal plan will be loaded to your Bay Card. When entering the Dining Commons you will need to present your Bay Card to the cashier.

What if I run out of block meals to the Dining Commons on my meal plan; can I use Flex Dollars to pay for my meal?

Yes. When you no longer have block meals, you can use flex dollars to pay for your meal at the DC. However, you will be charged the door rate. To save, we suggest buying another meal plan that will last you for the rest of the academic year. Remember we have four different options and they’re all money savers!

When does my plan expire?

Community Meal Plans are valid for the entire academic year of the year purchased and expire on the last operational day of the academic year (in June). Please carefully assess how many meals you will need when making your purchase as those not used by the last day will expire and will not be subject to a refund.

Can I treat a friend or colleague to a meal on my plan?

Yes. Let the cashier know that you would like to treat a friend or colleague to a meal at the Dining Commons. The cashier will need to swipe your Bay Card multiple times.

Who can use my Bay Card?

For your protection, you are the only person authorized to use your card. However, you can treat guests to lunch at the Dining Commons as long as you are present when the purchase is made.

What should I do if I lose my Bay Card?

Notify a supervisor at the Dining Commons right away and he/she will put a stop on your account until you bring in a new Bay Card. Please be aware that you are responsible for purchases made prior to your card being reported lost or stolen. New cards may be purchased at the library circulation desk on the first floor. Remember to register your new card at the Dining Commons.

What if I don’t finish my block meals by the end of the academic year, can I get a refund on unused meals?

Community Meal Plans and Flex Dollars are non-refundable. Unused block meals in a community plan and any Flex Dollars that were purchased with the community meal plan expire at the end of the academic year.

Do you offer payment plans?

Yes! Our larger plans offer the EZ Payment benefit. This allows you to pay for your plan in three easy installments.

I’m still not sure if a meal plan is for me.

We understand that some people need to try before they buy. Trial meal plans are available for a one-time purchase. It’s a great deal (5 meals for $35). The trial plan will introduce you to the convenience and flexibility of eating at the Dining Commons. The trial meal plan must be used within the quarter it was purchased.

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.